1. Service Experience

 

Excellent Good Fair Poor

Reservations

Confirmation

Airport Greeter(if applicable)

Chauffeur

Vehicle

Billing

Overall

Comments

2. Reservations

 

Excellent Good Fair Poor

Friendliness

Knowledge

Speed

Comments

3. Chauffeur

 

Yes No    

On time for pickup

   

 

Excellent Good Fair Poor

Appearance

Geographic Knowledge

Safety

Customer Service

Comments

4. Vehicle

 

Excellent Good Fair Poor

Interior Cleanliness

Exterior Appearance

Amenities (ex. Water, Newspaper)

Mechanical Condition

Comments

5. Billing

 

Excellent Good Fair Poor

Accuracy

Presentation Format

Timeliness

Comments

6. Would you recommend DPV to someone else?

 

Yes No    

 

   

7. Would you like additional information about DPV services?

 

Yes No    

 

   

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