Managing high-cost bus transportation for Fortune 500 companies all over the world can be fun, but it’s also a business where if the smallest little thing is overlooked it can become a huge problem down the road. This industry forces you to be meticulous and go over every detail early and it also favors punctuality at all costs. Here are some practical business tips learned from the corporate transportation industry.
Stand by your value, and do your homework to be able to explain to potential customers why your price is where it is. In the corporate group transportation business, there is always competition coming from new single-fleet start-ups that offer prices significantly below market value. Potential customers who have researched such companies will ask why our prices are so high in comparison, but it’s a simple explanation. We here at DPV Transportation have the best buses on the market, the best operation plan to accomplish flawless service, and we can deliver on everything that we say upfront we can do.
Treat every customer as if they are a VIP, and always make the extra effort to conciliate dissatisfied clients. In the service industry, which chauffeured transportation is a part of, customers will inevitably find something to be dissatisfied with, whether it was the demeanor of the person on the phone, or that the vehicle was too cold or too hot. Whatever it is, each client deserves an appropriate and reasonable amount of your time so as to positively resolve the situation. If you can apply the same standard of service to each of your clients, then you’ll be in the right frame of mind to successfully smooth things out with anyone if the need ever arises.
Always stay current with technology. It’s a constant effort these days with the rapid pace of the tech era. What is current today might be irrelevant in as soon as six months. Every industry is being revolutionized by technology. Corporate bus transportation companies are having to invest heavily in new technologies to stay competitive in the on-demand economy, and we’re having to do more research than ever to make sure we’re making the right choices. The same applies for every corner of business right now, when it comes to technology, stay educated and informed.
Stay respectful of your clients’ time and be grateful for their business. Don’t forget the ever so important small details of business that also apply to life. These are the small courtesies that make a difference in the rapport you have with clients. Try to respond to emails and phone calls as quickly as possible, and always be on-time or early for meetings. Following a few simple guidelines to help get the business gears going into motion can set the stage for better and more significant decisions you make down the road.
If you’re interested in chauffeured corporate bus transportation, DPV Transportation Worldwide is a premier provider of first-class luxury ground transportation with locations across the globe. We are experts in business travel and skilled in high-detail requests like financial road shows and large conference group transportation. If you’d like to see a quote, please click on the button below and fill out our quick-rate online form.